A customer in Ashford got in touch because the lock on the patio door had stopped working and asked if I could help.
Once on site, I lifted the handle and could confirm that the mechanism was 100% broken — cassé, roto, zerbrochen, interrotto, quebrado… apologies if I left your country out 😄. The gearbox on this system is bolted to the rest of the multipoint mechanism, so it was not a case of simply swapping one small part from van stock.
A replacement mechanism had to be ordered for the following day. Rather than leave the customer with a patio door that could not be secured overnight, I fitted a temporary locking mechanism so the door could still be locked safely for the night.
I returned the next day with the replacement, removed my temporary lock and fitted the new mechanism. After a good few adjustments to get everything operating correctly with the door and frame, the patio door was locking and unlocking properly again. This was a good example of why a failed multipoint mechanism does not always mean the property has to be left unsecured while a part is being sourced.
