A customer in Feltham got in touch because the front door lock had stopped working properly. The key would still unlock the door, but it would no longer lock it again, which meant the customer could not simply leave the house and secure the door behind them.
As soon as I removed the lock from the door, the cause of the failure was obvious. I had the correct replacement in stock, so there was no need to leave the customer waiting for parts or make a second visit.
I fitted the new lock, tested the locking system and restored normal operation. In less than 30 minutes from the initial call, the customer had gone from being unable to secure the front door to having a fully working lock again.
